How much is shipping?

Standard shipping starts at $7.82 and takes 4-7 business days.Express shipping starts at $10.32 and takes 1-3 business days. These are delivery estimates and parcels may take longer especially to regional and rural locations.Note: When checking out, you have the option of insuring your package for $3.51. This requires the courier for a signature on delivery.

How can I track my order?

After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your tracking number and a link to track your order.Alternatively, you can use our tracking page.

How long will it take to receive my order?

Standard shipping starts at $7.82 and takes 4-9 business days.Express shipping starts at $10.32 and takes 1-4 business days.These are delivery estimates and parcels may take longer especially to regional and rural locations.You can view estimated delivery times here

We ship to all states and territories in Australia. We ship to all residential and business addresses, PO Boxes and parcel lockers.No international shipping.

What happens if I’m not home?

If no one is home, parcels not requiring a signature will be left in a safe place and those with signature will be taken to your closest Australia Post office. A postcard will be left advising where you can pick your parcel up from. You can see the status and location of your order with the tracking details provided via email.Contact us if you did not receive your shipping confirmation email and we will resend it to you.

Who do you ship with?

To ensure quick and effective delivery we ship with multiple different shipping couriers including Australia Post & Aramex. We provide their Standard and Express shipping services.

Do you ship to PO Boxes or parcel lockers?

Yes, we ship to both PO Boxes and Parcel Lockers.

When will I receive my order?

Orders made before 1 p.m. (Monday - Friday) will be dispatched on the same day.Standard shipping takes 4-9 business days.Express shipping takes 1-4 business days.These are delivery estimates and parcels may take longer especially to regional and rural locations.Use your tracking number and link on your shipping confirmation email to see your order status or track it hereAlternatively, you can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please contact us.Note: It can take up to 24 hours for your tracking information to update.

How discreet is your packaging?

All our parcels and packages are 100% discreet. No information regarding the contents or Cheap Smokes is visible on the outside of the box or satchel. We understand everyone's circumstances are different and we place strong importance on keeping our packaging plain and simple. You can safely have your parcel delivered to your home or office as there will be no indication of the contents inside.

How are orders packaged?

For smaller orders, we use padded mailbags which have a barrier of bubble wrap that provides the ultimate security and cushioning performance. These cushioned mailbags are resistant to moisture, tears and punctures.For larger orders, we use sturdy cardboard boxes filled with packing peanuts. These boxes are sealed with heavy-duty packaging tape to guarantee your items get to you safely.

I entered the incorrect delivery address. Can I change it?

If your delivery address is incorrect, contact us immediately. We pride ourselves on our quick dispatch time but if we have not yet dispatched your order, we will be able to change it.However, once your order is dispatched, your address cannot be changed. We have to wait until your order is returned to us before we can reship. Parcels which are returned to us as undelivered will incur a re-dispatch fee. Freight charges paid on the original dispatch are not refundable under any circumstances.

Can I speed up the delivery process?

Yes. After making payment, please email us a photo of the bank transfer (CheapSmokesSydney@gmail.com) as this will speed up the delivery process and allow us to ship your order as soon as possible.

What are your payment options?

We currently only accept bank transfers and PayID.Visit Payment for more information.

How do I make payment?

After placing an order, our bank details are emailed to you. Please use your FULL NAME and your UNIQUE 6-digit order number (which will be emailed to you after purchase) as the description when making payment.Orders are dispatched once payment reaches our account.After making payment, please email us a photo of the bank transfer (CheapSmokesSydney@gmail.com) as this will speed up the delivery process and allow us to ship your order as soon as possible.

Why can't I use my credit card?

To offer the most competitive prices, we do not include the additional fees associated with credit card payments. As a result, we exclusively accept bank transfers. Additionally, please note that PayPal no longer processes payments for tobacco products, so bank transfers are now our only accepted payment method.

What if my product is out of stock?

Sorry to hear the product you're after is out of stock. We recommend signing up for our product restock notifications on the product's page. By providing your email, you'll be the first to know when the product is back in stockIf you have any urgent questions or concerns, please don't hesitate to contact our customer support team via our Contact us page.

Why don't you have images on some products?

In accordance with the Australian Tobacco Advertising Prohibition Act 1992 we are prohibited from advertising or promoting the smoking of or the purchase or use of tobacco products. Contact Quitline for help to quit smoking. You can call the hotline on 13 QUIT (13 7848), to talk to a counsellor or request a callback. The Quitline offers an online chat service and has resources for health professionals.Visit quit.org.au for more information.

Why have your prices increased?

Prices have risen due to market changes and limited stock, with potential for further increases. We're working hard to restock but recommend ordering now to lock in current prices.

How do I create an account?

It's easy. Visit My Account and register your personal details including name and email address.

I forgot my password. What now?

Visit My Account and click 'Forgot Your Pasword?'. Enter your email and we will send you an email with instructions on how to reset your password.

What are your payment options?

We currently only accept bank transfers and PayID.Visit Payment for more information.

Why should I create an account?

Creating a Cheap Smokes account elevates your shopping experience. Here are a few reasons why you should create an account with us:Faster Checkout: Save your personal details including payment and shipping options for a faster checkout.Track Your Order: Keep tabs on where your order is and when you can expect it to be delivered.Reorder Your Favourites: Reorder a previous order filled with all your favourites with a click of a button.

Can I view my previous orders?

Yes. Log in to your account and you will see every one of your orders. You can view each order, when it was placed, the payment status and your tracking number. You can also reorder the exact same order by clicking 'Re-Order' within this page.

Can I change my account details?

Yes. Log in and go to your account dashboard. Click 'My Details'. Once edited, click 'Update Address'. Any incorrect details are the customer's responsibility. Ensure your details including postal address are correct before placing an order.

Can I cancel/make changes to my order?

Should you wish to cancel or modify your order, please contact us immediately. If your order has not yet been dispatched, we will accommodate your request. Please note that we process orders promptly to ensure timely delivery, and we are unable to make any changes once your order has been dispatched.

I received the wrong item or an item is missing, what do I do?

You must contact us within 7 days of your parcel being delivered if you have received an incorrect item or are missing an item. We will promptly respond with further actions. If you do not report any problems about your item within 7 days of your parcel being delivered, we assume you received it, without damage and it is in working order. We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

How do I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Home

Cigarette Cartons

Brand
- Alpine
- Benson & Hedges
- Bond Street
- Bravo
- Camel
- Chesterfield
- Choice
- Classic
- Dunhill
- Harmony By Choice
- Holiday
- Horizon
- JPS
- Lambert & Butler
- Longbeach
- Marlboro
- Pall Mall
- Parker & Simpson
- Parliament
- Peter Jackson
- Peter Stuyvesant
- Reef
- Rothmans
- Stradbroke
- Toro
- Winfield
All

Cigarette Packets

Brand
- Bond Street
- Benson & Hedges
- Bond Street
- Choice
- Holiday
- JPS
- Lambert & Butler
- Longbeach
- Pall Mall
- Parker & Simpson
- Peter Jackson
- Rothmans
- Winfield
All

RYO

Brand
- Bravo
- Capstan
- Champion
- Chesterfield
- Choice
- Drum
- G V
- Harvest
- Horizon
- JPS
- Longbeach
- Manitou
- Parker & Simpson
- Port Royal
- Riverstone
- Rothmans
- Stockmans
- Stuyvesant
- The Ox
- Winfield
All